Frequently Asked Questions (FAQ) – StyluxHome
What products does StyluxHome offer?
StyluxHome specializes in premium home decoration products including indoor decor, garden and outdoor accents, decorative lighting, and kitchen and dining essentials. Our curated collections help elevate your space with both beauty and function.
Do you ship internationally?
Yes, StyluxHome offers international shipping to many countries. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
How long does delivery take?
Most orders are processed within 1-3 business days. Standard delivery typically takes 7–15 business days, depending on your location. You'll receive a tracking number once your order has shipped.
Are your home decor items eco-friendly?
We strive to offer a variety of eco-conscious decor items, including handwoven baskets, sustainable materials like seagrass and rattan, and solar-powered garden lights. Product descriptions will indicate when an item is eco-friendly.
What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of receiving your package. Send clear photos of the damaged item and packaging, and we will assist with a replacement or refund promptly.
Can I return or exchange a product?
Yes, we accept returns or exchanges within 14 days of delivery. Items must be unused, in original packaging. Please contact our support team to initiate a return or exchange.
Do your solar lights work during winter or cloudy days?
StyluxHome solar lights work best with direct sunlight. On cloudy days or during winter, charging may take longer, and lighting time may be reduced. However, they are designed to store energy efficiently for consistent performance.
How do I clean and care for your decor products?
Most of our products are easy to maintain. For example, our wicker baskets and flowerpots can be wiped with a damp cloth. Refer to the product description or contact support for specific care instructions.
Are your products safe for children and pets?
Our products are generally safe for home environments, but please keep small decorative items or electrical products like string lights out of reach of young children and pets for safety reasons.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website. For more information, visit our tracking page.
How can I contact StyluxHome customer support?
You can reach us via our Contact Us page or by emailing support@styluxhome.store. Our team is available Monday to Friday to assist you with any queries.
